**Return Policy**
We are committed to providing customers with the best online shopping experience and satisfaction. We welcome your feedback and work hard to improve the customer shopping experience. At the same time, we are working hard to address your feedback. We are ready to do our best for our customers.
If you are not completely satisfied with your purchase, you can return or exchange the product within 30 days. Please note that the return period starts from the date you receive your order.
**How to return? **
If you find that the product is defective or received the wrong item, please contact us within 30 days of receiving your order.
Please indicate your order number and reason for return. Our customer service team will review the return request and send further instructions after the return is approved.
Items must be returned in their original packaging, including all accessories, manuals and documentation. We reserve the right not to refund or exchange products if the product is returned to us in unacceptable condition.
- Non-returnable items include products that are damaged due to improper handling by the customer.
- Returns without a receipt may be rejected.
- The return address will be obtained after contacting customer service for return authorization.
**What should I do if the item I received is defective/incorrect/damaged? **
Did you receive a defective device or the wrong product? Are you simply unhappy with your order?
Please contact our customer support team to start the return process. Please provide the following information:
- Order number
- Proof of purchase (order summary)
- Video or photo of the defective product
In some cases, a video or photo of the defective product may be required as proof of a refund or replacement product. If a return or refund is required for this reason, we will cover the original shipping and restocking costs.
**When will I receive my refund? **
Once we receive and inspect your return, we will send you an email to let you know that we have received your returned item. We will also let you know within 3-5 business days of your refund whether your refund has been approved. If your refund is approved, we will process your refund within the specified number of days and automatically deposit the funds to your credit card or original payment method.
Your refund will be deducted from the original shipping cost. You will also be responsible for the return shipping costs unless the package is damaged.
**Who pays for shipping? **
If the product is unusable due to our error (e.g. size, improper damage or quality issues), we will cover the shipping costs for replacement and reordering of the returned product as well as the return shipping costs. However, if you purchased the product by accident or mistake, you must bear the original shipping costs and return shipping costs.
We are committed to providing customers with the best online shopping experience and satisfaction. We welcome your feedback and work hard to improve the customer shopping experience. At the same time, we are working hard to address your feedback. We are ready to do our best for our customers.
If you are not completely satisfied with your purchase, you can return or exchange the product within 30 days. Please note that the return period starts from the date you receive your order.
**How to return? **
If you find that the product is defective or received the wrong item, please contact us within 30 days of receiving your order.
Please indicate your order number and reason for return. Our customer service team will review the return request and send further instructions after the return is approved.
Items must be returned in their original packaging, including all accessories, manuals and documentation. We reserve the right not to refund or exchange products if the product is returned to us in unacceptable condition.
- Non-returnable items include products that are damaged due to improper handling by the customer.
- Returns without a receipt may be rejected.
- The return address will be obtained after contacting customer service for return authorization.
**What should I do if the item I received is defective/incorrect/damaged? **
Did you receive a defective device or the wrong product? Are you simply unhappy with your order?
Please contact our customer support team to start the return process. Please provide the following information:
- Order number
- Proof of purchase (order summary)
- Video or photo of the defective product
In some cases, a video or photo of the defective product may be required as proof of a refund or replacement product. If a return or refund is required for this reason, we will cover the original shipping and restocking costs.
**When will I receive my refund? **
Once we receive and inspect your return, we will send you an email to let you know that we have received your returned item. We will also let you know within 3-5 business days of your refund whether your refund has been approved. If your refund is approved, we will process your refund within the specified number of days and automatically deposit the funds to your credit card or original payment method.
Your refund will be deducted from the original shipping cost. You will also be responsible for the return shipping costs unless the package is damaged.
**Who pays for shipping? **
If the product is unusable due to our error (e.g. size, improper damage or quality issues), we will cover the shipping costs for replacement and reordering of the returned product as well as the return shipping costs. However, if you purchased the product by accident or mistake, you must bear the original shipping costs and return shipping costs.